Sheriff-Deen Olokodana
Lagos, Nigeria · Open to Remote

Olokodana
Sheriff-Deen

Customer Success, Growth Marketing, and Operations professional with 4+ years building retention, running campaigns, and keeping teams aligned across Fintech, E-commerce, and SaaS.

View Experience LinkedIn ↗
95%
Issue Resolution Rate
Consistent SLA compliance across all support roles
200+
Customers Onboarded Monthly
At The Good Thing Company, driving adoption and retention
30%
Backlog Reduction
Ticket routing redesign at FiberOne Broadband
01 · About

The work behind the numbers

I started in customer acquisition at a Fintech startup, then moved into case management, then team leadership, and now growth marketing. Each move was deliberate. The thread across all of them: understanding what makes customers stay, and building the systems that support that.

At The Good Thing Company, I led a support team across Nigeria, overhauled onboarding workflows, and cut response times by 25%. At FiberOne, I rebuilt ticket routing from scratch and eliminated 30% of the backlog. At Daply, I apply that same operational mindset to growth campaigns.

I work well across functions. I have sat with product teams, reported to senior leadership, and coordinated with marketing, engineering, and sales simultaneously. I communicate clearly, document everything, and follow through.

Currently targeting

Customer Success
CSM, Support Lead, Onboarding
Growth Marketing
Digital Marketing, Lifecycle, CRM
Executive Assistant
Ops Support, Chief of Staff

Education

B.A. English

University of Ilorin · 2017 – 2021

02 · Experience

Where I have worked

Four roles across Fintech, Telecom, E-commerce, and SaaS — each one adding a new layer to how I think about customers, operations, and growth.

Jun 2025
Present
Daply Tech
Growth Marketer · New York (Remote)
  • Lead growth campaigns across email and social channels, tracking CTR, conversion rates, and CAC in Google Analytics and HubSpot.
  • Collaborate with product and customer success to identify onboarding funnel drop-off points and run targeted re-engagement campaigns.
  • Maintain CRM data accuracy to support lifecycle segmentation and improve outreach deliverability.
  • Conduct market and competitor research to inform audience targeting and campaign positioning.
Growth Marketing HubSpot Google Analytics Lifecycle Campaigns CRM
Jun 2024
May 2025
The Good Thing Company
Customer Success Team Lead · Lagos (Hybrid)
  • Led a high-performing support team across Nigeria, managing daily operations and performance.
  • Onboarded 200+ customers monthly, driving product adoption through structured onboarding flows.
  • Resolved 95%+ of issues within SLA, improving satisfaction scores by 12%.
  • Reduced response time by 25% through workflow redesign and process documentation.
  • Tracked CSAT, resolution rate, and churn indicators, presenting weekly reports to senior leadership.
Team Leadership Customer Onboarding SLA Management CSAT Freshdesk
May 2023
Jun 2024
FiberOne Broadband
Customer Success Associate · Lagos
  • Delivered multichannel support (chat, email, phone) to 200+ customers weekly with 95% satisfaction.
  • Implemented ticket routing rules that cut response time by 25% and reduced backlog by 30%.
  • Onboarded 30+ customers monthly with structured handoff processes that reduced early-stage churn.
Ticket Routing Multichannel Support Process Improvement Zendesk
Nov 2022
Apr 2023
Surepayy
Customer Acquisition Associate · Lagos (Remote)
  • Executed email and social campaigns, boosting engagement by 25% and growing qualified leads by 20%.
  • Converted 35% of leads into active customers through structured follow-up sequences.
  • Conducted market research to guide product positioning and audience targeting.
Lead Generation Email Campaigns Market Research CRM
Sep 2021
Oct 2022
National Examination Council
Executive Assistant · NYSC Primary Assignment
  • Provided direct executive support to senior leadership across a government institution, managing calendars, correspondence, and meeting coordination.
  • Handled confidential internal documentation and reports with full discretion.
  • Served as central coordination point between leadership and internal departments.
Executive Support Calendar Management Confidential Correspondence Coordination
03 · Skills

What I bring to the table

Built across five roles in four industries. Each skill was earned in a real context, not a course.

Customer Success
  • Customer Onboarding and Activation
  • Retention and Churn Reduction
  • SLA Management
  • CSAT and NPS Tracking
  • Account Management
  • Lifecycle Communication
  • Escalation Handling
Growth and Marketing
  • Acquisition and Lead Generation
  • Email and Social Campaigns
  • Funnel Optimisation
  • Conversion Rate Tracking
  • Lifecycle Marketing
  • Market and Competitor Research
  • Performance Reporting
Operations and Tools
  • HubSpot · Salesforce · Zoho
  • Freshdesk · Zendesk · Odoo
  • Bitrix24 · 3CX · Intercom
  • Google Analytics / GA4
  • Google Workspace
  • Process Documentation
  • Cross-Functional Collaboration
04 · Achievements

The numbers that matter

Concrete outcomes from real work. No projections, no estimates.

Team Lead · The Good Thing Company
12%
Improvement in Customer Satisfaction Scores
Led end-to-end redesign of customer support operations including onboarding flows, internal process documentation, and SLA tracking. Result was a measurable 12% lift in CSAT within one year of taking the team lead role.
25%
Response Time Reduction
Achieved at both The Good Thing Company and FiberOne Broadband through workflow redesign and ticket routing implementation.
30%
Ticket Backlog Eliminated
Designed and deployed a ticket triage and routing system at FiberOne Broadband that cut the support backlog by nearly a third.
35%
Lead-to-Customer Conversion
Converted 35% of qualified leads into active customers at Surepayy through structured follow-up sequences and targeted outreach.
200+
Customers Onboarded Monthly
Managed high-volume onboarding operations at The Good Thing Company while maintaining 95%+ SLA compliance across the full team.
05 · Contact

Let's work together

Open to remote roles in Customer Success, Growth Marketing, and Executive Assistance. Based in Lagos, Nigeria. Available immediately.

✉
Olokodana17@gmail.com
📞
+234 706 278 5842
in
linkedin.com/in/sheriff-deen-olokodana
Available for new roles

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